Terms and Conditions
1. Introduction
Welcome to Daphne Haute Couture. By accessing or using our website, www.daphnehautecouture.com, you agree to comply with and be bound by the following Terms and Conditions. Please review these Terms carefully.
2. Custom Orders
2.1. Order Placement
All orders placed through our website are custom-made. Please ensure that all information, including size and customization requests, is accurate before placing an order.
2.2. Order Finalization
Once an order is placed, it is considered a final sale. Orders cannot be changed, canceled, or refunded.
3. Production and Delivery
3.1. Production Time
The estimated production time is two weeks. However, this may vary due to factors beyond our control.
3.2. Delivery and Pickup
Orders must be accepted for delivery or pickup within 90 days from the shipping date. If not collected within this period, the order will be considered abandoned and may be resold or disposed of. Payments made will not be refunded.
4. Customization and Alterations
4.1. Customization Requests
Special customization requests must be communicated before placing an order. Once processing begins, no changes can be made.
4.2. Alterations
- If the size delivered differs from what was ordered, you must notify us within 24 hours of receiving the product.
- If an incorrect size was selected by the customer, alterations may be available for an additional charge, subject to availability.
5. Return and Exchange Policy
5.1. Custom Orders
All our pieces are custom-made, and therefore, we do not accept returns, exchanges, or refunds.
5.2. Damaged Products
If a damaged product is delivered, you must report it within 24 hours of receipt. We do not accept returns for damaged items unless the damage was present upon delivery and reported within this timeframe.
6. Payment
6.1. Payment Terms
Full payment is required at the time of order placement. We accept the following payment methods: Visa, Mastercard, American Express.
7. Intellectual Property
All content on the website, including text, graphics, logos, and images, is the property of Daphne Haute Couture and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Daphne Haute Couture shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Saudi Arabia.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will take effect immediately upon posting on the website. Your continued use of the website constitutes acceptance of the revised Terms.
11. Contact Us
If you have any questions regarding these Terms, please contact us at contact@daphnehautecouture.com